1 Introduction & Delivery Scope
This Shipping and Exchange Policy outlines the delivery procedures, timelines, tracking, and exchange guidelines for all orders placed on Billezo Technologies through billezo.com, the Billezo mobile application, or our official sales partners.
We provide both Physical Hardware Delivery (thermal printers, power adapters, accessories) and Instant Digital Delivery (cloud software subscriptions, add-ons, license activations).
2 Hardware Shipping & Delivery Timelines
Dispatch Timeframe
Within 24 to 48 Hours
All confirmed printer orders are inspected, securely packed, and handed over to our logistics partners on business days (Mon–Sat).
Transit & Delivery Time
3 to 7 Business Days
Standard delivery time across India depends on the recipient's delivery pincode and location accessibility.
| Destination Region | Estimated Delivery Time | Delivery Partner |
|---|---|---|
| Tier-1 & Metro Cities (Mumbai, Delhi, Pune, Bengaluru, etc.) | 2 to 4 Business Days | Blue Dart / Delhivery / DTDC |
| Tier-2 / Tier-3 Cities & Town Centres | 3 to 6 Business Days | Delhivery / DTDC / Trackon |
| Remote & Rural Areas | 5 to 7 Business Days | India Post Speed Post / Regional Couriers |
3 Shipping Charges & Order Tracking
Standard Free Shipping
We provide free domestic delivery on standard thermal printer hardware orders across India, unless specified otherwise during festive or special discounted sales.
Live Shipment Tracking
Once your order is dispatched, an automated notification containing the Air Waybill (AWB) number and live tracking link will be sent to your registered phone number, WhatsApp, and email.
4 Product Exchange & Replacement Policy
To safeguard our merchants against hardware manufacturing defects or transit damages, we maintain a straightforward 7-Day Product Exchange Policy:
Exchange Eligibility Criteria
- Device arrives with physical damage incurred during courier handling.
- Printer suffers from manufacturing defects or fails to power on/print upon arrival.
- The model received does not match the model ordered.
Replacement Procedure & Reverse Pickup
1. Contact our support team via email or WhatsApp within 7 days of delivery with unboxing photos or video demonstrating the issue.
2. Upon approval, we will schedule a reverse pickup from your doorstep at zero additional shipping cost.
3. A fresh, brand-new replacement unit will be dispatched immediately.
5 Instant Digital Service Delivery
For all Software Subscriptions, Plan Upgrades, and Add-ons:
- 0-Second Instant Activation: Digital subscriptions are credited and enabled immediately upon successful payment verification by our payment gateway.
- No Physical Shipping Needed: All premium features (multi-device login, cloud backup, attendance, analytics) unlock automatically in your Billezo account.
- Tax Invoices: Digital GST tax invoices and payment receipts are generated and available in your app profile and emailed immediately.
6 Damaged Packages & Delivery Discrepancies
If the external parcel is visibly tampered with or severely crushed upon arrival, you are advised to refuse acceptance or take photos before opening. Please report any discrepancy to support@billezo.com within 48 hours of delivery for expedited resolution.
7 Logistics & Support Desk
Need help tracking your order or arranging a product exchange? Get in touch with our operations desk:
Company Legal Entity
Billezo Technologies
Pune, Maharashtra, India - 411014
Direct Support
Email: support@billezo.com
Phone: +91-8483860091
Hours: Mon-Sat, 10:00 AM – 7:00 PM IST