Welcome to the Billezo Help Center & Comprehensive Guide!
Here you'll find extensive, step-by-step instructions and answers to all questions regarding the usage, features, troubleshooting, and advanced settings of the Billezo mobile application.
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1. GETTING STARTED & ACCOUNT SETUP
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Q: How do I create and set up my shop profile?
A:
1. Download Billezo and register using your mobile number or email.
2. Verify via OTP (One-Time Password).
3. Once logged in, you'll be prompted to complete your Shop Profile. Enter your exact shop name, owner name, business type (retail, wholesale, etc.), and address.
4. You can also provide an optional GSTIN (Goods and Services Tax Identification Number) which will be legally printed on all generated invoices for B2B compliance.
5. To update these details later, navigate to Settings → Shop Profile.
Q: How do I manage multiple staff members or devices?
A: With our Premium subscription, you can log in to multiple devices simultaneously. The cloud-sync feature ensures that all stock updates and bills generated from Device A will instantly reflect on Device B. Currently, we do not support granular staff permissions, but all devices share the primary account's data.
Q: What happens if I lose my phone? Is my data safe?
A: Yes! Billezo utilizes real-time cloud synchronization. All your products, customers, transactions, and Udhaari balances are securely encrypted and backed up to our cloud servers. If you lose your phone, simply install Billezo on a new device, log in with the exact same phone number/email, verify the OTP, and your entire database will be restored within seconds.
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2. INVENTORY & PRODUCT MANAGEMENT
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Q: How do I add a new product?
A:
1. Go to the "Products" tab on the bottom navigation bar.
2. Tap the floating "+" (Add Product) button.
3. Enter the Product Name (mandatory).
4. Enter the Selling Price (mandatory) and Purchase Price (optional). Entering the purchase price unlocks advanced profit margin analytics.
5. Assign a Category (e.g., Dairy, Hardware, Cosmetics).
6. Enter the current Stock Quantity.
7. If you do not want to track stock for a service or fast-moving item, toggle the "Unlimited Stock" option.
8. Tap Save.
Q: How do I bulk edit or delete products?
A: Currently, products must be edited individually. Tap on any product in your inventory list to open the edit screen. Here, you can adjust prices, update stock, or tap the trash icon to permanently delete the product from your catalog. Note: Deleting a product will not remove it from past historical bills, preserving your accounting integrity.
Q: What happens when stock reaches zero?
A: If a product is not marked as "Unlimited Stock", Billezo will prevent you from adding it to a new bill once the inventory reaches zero. You will see a "Out of Stock" badge on the product list. You must restock the item by editing it and increasing the stock count.
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3. BILLING, INVOICES & SHARING
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Q: How do I generate a professional digital bill?
A:
1. Navigate to the "New Bill" tab.
2. You will see your entire product catalog. Tap on products to add them to the cart.
3. You can increase or decrease the quantity of each item directly from the list or by tapping the cart icon at the top right.
4. (Optional) Tap "Add Customer" to link the bill to a specific buyer.
5. (Optional) Apply any flat discounts at the bottom of the cart screen.
6. Tap "Generate Bill". The bill will be instantly generated and saved to your history.
Q: How do I share the generated bill with a customer on WhatsApp?
A: Immediately after generating a bill, a success screen will appear displaying the total amount and several action buttons. Tap the green "Share on WhatsApp" button. This will automatically convert the invoice into a high-quality, professional image (including your shop logo and UPI QR code) and open WhatsApp. If you linked a customer to the bill and their number is saved, Billezo will attempt to open their specific chat directly.
Q: Can I edit a bill after it is generated?
A: To maintain strict accounting and anti-fraud standards, generated bills cannot be edited. If a mistake was made, you must generate a new bill for the correct items. Depending on your business model, you may note the discrepancy manually.
Q: Where can I view my daily sales and past bills?
A: Navigate to the "Dashboard" or "Transactions" history tab. Here you will see a chronological list of all generated bills. You can filter by date to review your total revenue, cash vs. UPI splits, and individual transaction details.
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4. UDHAARI / KHATA (CREDIT MANAGEMENT)
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Q: How does the Udhaari (Credit) system work?
A: Billezo includes a fully functional Khata system to manage outstanding customer dues (Udhaar). When generating a bill, if a customer does not pay immediately, you can record the transaction as an Udhaari entry against their name.
Q: How do I track and collect pending Udhaari?
A:
1. Go to the "Udhaari" tab from the bottom navigation.
2. You will see a list of all customers who owe you money, along with the total outstanding balance at the top of the screen.
3. Tap on a customer's name to view their specific transaction history.
4. You can tap "Remind via WhatsApp" to send them a polite, automated reminder message containing their total due amount and your UPI payment link.
Q: How do I mark a credit payment as "Received"?
A: Once a customer pays their pending balance:
1. Open their profile in the Udhaari tab.
2. Tap the "Mark Received" or "Settle" button.
3. Enter the amount received. You can enter partial amounts if they did not pay the full balance.
4. The system will automatically deduct the received amount from their total outstanding balance and log a credit receipt in their history.
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5. BLUETOOTH THERMAL PRINTERS
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Q: What types of printers are supported by Billezo?
A: Billezo boasts extensive support for the ESC/POS printing protocol. We natively support all standard 48mm, 58mm, and 80mm Bluetooth thermal receipt printers. Popular supported models include POS-58, Everycom, TVS, Epson, and generic unbranded Bluetooth printers available on e-commerce platforms.
Q: How do I connect and configure my printer?
A:
1. Power ON your thermal printer and ensure it has paper loaded.
2. Open your smartphone's system Settings → Bluetooth. Pair the printer to your phone (default PINs are usually 0000 or 1234).
3. Open Billezo and navigate to Settings → Hardware → Thermal Printer.
4. Ensure the Billezo app has been granted "Nearby Devices", "Bluetooth", and "Location" permissions (Location is required by Android to scan for BLE devices).
5. Tap "Scan for Printers".
6. Select your printer from the discovered list.
7. Upon successful connection, Billezo will automatically print a diagnostic test page.
8. Future bills will now automatically prompt you to print upon generation.
Q: The printer is connected but printing garbage characters. How do I fix this?
A: This is usually caused by an incorrect character encoding or baud rate mismatch. Ensure your printer supports standard ESC/POS. If the issue persists, try resetting the printer to factory defaults or contacting our support team for a specific driver configuration.
Q: Can I buy a certified printer directly from Billezo?
A: Absolutely. To guarantee 100% compatibility, we sell official Billezo-branded portable thermal printers. Navigate to Settings → "Buy Mobile Billezo Printer" to place an order. We offer free shipping across India.
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6. UPI PAYMENTS & RAZORPAY
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Q: How do I enable UPI QR codes on my bills?
A:
1. Go to Settings → Payments & Billing → UPI ID.
2. Enter your exact merchant or personal UPI ID (e.g., 9876543210@ybl, yourshop@paytm).
3. Save the settings.
4. From now on, every digital and printed bill will automatically generate a dynamic UPI QR code. When customers scan this code using GPay, PhonePe, or Paytm, the exact bill amount will be pre-filled, preventing manual entry errors.
Q: Are there any transaction fees for UPI payments?
A: No. Billezo simply generates the QR code payload. The payment occurs directly between the customer's bank app and your bank account. Billezo does not touch the funds, and there are zero commission fees.
Q: How do I upgrade my Billezo subscription using Razorpay?
A: Navigate to Settings → Subscription. Select your desired tier (Basic, Pro, Premium) and billing cycle (Monthly or Yearly). Tap Upgrade. You will be securely redirected to the Razorpay checkout gateway, where you can pay via Credit/Debit Card, Netbanking, or UPI. Your subscription will instantly activate upon successful payment.
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7. CLOUD SYNC & OFFLINE MODE
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Q: Can I use Billezo without an active internet connection?
A: Yes! Billezo is built with an offline-first architecture. You can add products, create bills, and manage Udhaari completely offline.
Q: How does the synchronization work?
A: When offline, Billezo stores all actions in a local encrypted queue. Once your device detects a stable internet connection, the "Sync Status" in your settings will turn green, and all offline actions will be sequentially uploaded to our secure servers. You can manually trigger a sync by tapping the Sync Status button in Settings.
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8. STAFF ATTENDANCE MANAGEMENT
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Q: How do I enable and use the Staff Attendance system?
A: The Staff Attendance module is available as an add-on feature. Once activated:
1. Tap the "Staff Attendance" option in the app menu.
2. Add staff members with their name and mobile number.
3. Tap on any staff member's card to open their individual monthly attendance calendar.
4. Tap on any date to mark it as Present (green ✓), Absent (red ✗), or Half Day (yellow ½).
Q: What is the "Mark All Present" button?
A: On the Staff Attendance list screen you will find a "Mark All Present" button at the top. Tapping it marks every staff member as Present for the current day in one action. The button is automatically disabled once all staff have been assigned any attendance status (present, absent, or half-day) for the day, preventing accidental double-marking. It reactivates the next day.
Q: How are "Days Present" counted when I use Half Day?
A: 2 half-days are counted as 1 full present day. So if a staff member has 4 full present days and 2 half-days in a month, the system shows 5 Days Present. The Salary Calculator uses the same formula: full day earns the full daily wage, each half day earns 50% of the daily wage.
Q: How does the Salary Calculator work?
A: Inside each staff member's calendar, scroll down to the "Salary Calculator" section. Enter the employee's daily wage. Billezo instantly calculates:
• Full present days × Daily wage
• Half days × (Daily wage ÷ 2)
• Total estimated monthly salary
You can navigate to any past month using the calendar arrows and the calculator will show the historical salary for that month.
Q: Are attendance records unique per staff member?
A: Yes. Each staff member has their own completely independent attendance calendar. Entries made for Staff A have no effect on Staff B's calendar.
Q: Are attendance records saved permanently?
A: Yes. All attendance entries are saved to the cloud immediately when you tap a date. Navigating away from the calendar or restarting the app will not lose any entries.
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9. DATA PRIVACY & ACCOUNT DELETION
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Q: How secure is my business data?
A: We employ bank-grade 256-bit AES encryption for data in transit and at rest. Your data is strictly private and is never sold to third-party marketers or data brokers.
Q: What happens if my account is suspended?
A: If our admin team suspends your account for a Terms of Service violation, you will immediately see a full-screen suspension notice inside the app. You will not be able to use any features until the suspension is lifted. The screen provides direct WhatsApp (+91 8483860091) and Email (support@billezo.com) links to contact our team if you believe the suspension was a mistake.
Q: How do I permanently delete my account and erase all data?
A:
1. Go to Settings → Shop Profile.
2. Scroll to the "Danger Zone" at the bottom.
3. Tap "Deregister Billezo Account".
4. You must verify this high-risk action via an OTP sent to your registered contact.
5. Upon verification, your account, inventory, customer list, attendance records, and all transaction history will be permanently and irreversibly purged from our active databases within seconds.
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10. CONTACT SUPPORT
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If your issue is not resolved by this comprehensive guide, our dedicated support team is ready to assist you.
Email: support@billezo.com
Phone/WhatsApp: +91 8483860091
Website: https://billezo.com
Operating Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST).
We strive to respond to all inquiries within 24 hours.