1 Overview & Scope
At Billezo Technologies ("Billezo", "we", "our", or "us"), we strive to deliver best-in-class software solutions and dependable hardware to Indian retail shopkeepers, restaurants, and small businesses. We value transparent business practices and want you to be completely satisfied with your purchase.
This Cancellation and Refund Policy applies to all purchases made through our website (billezo.com), mobile application, or authorized sales channels, encompassing both:
- Physical Hardware Products: Thermal receipt printers, power adapters, and printer accessories.
- Digital Services & Subscriptions: Monthly, Annual, Lifetime SaaS subscription plans and feature add-ons.
2 Hardware Order Cancellation Policy
Before Dispatch (Full 100% Refund)
You may cancel your hardware printer order at any time prior to shipment (typically within 24 hours of order placement). Upon cancellation approval, a 100% full refund will be processed immediately.
After Dispatch / In Transit
Once your shipment has been handed over to our courier partner and tracking details are generated, the order cannot be cancelled in transit. You may refuse delivery upon arrival or request a return within the 7-day return window after delivery.
3 Hardware 7-Day Return, Replacement & Exchange Policy
We offer a 7-Day Doorstep Replacement / Return Guarantee from the date of package delivery under the following circumstances:
- Defective or Non-Functional Unit: The printer fails to power on, pair via Bluetooth/USB, or feed paper properly upon initial setup.
- Damaged in Transit: The device or package shows physical transit damage upon unboxing.
- Incorrect Item Received: You received a model or variant different from the one ordered.
4 Digital Subscription & Software Refund Policy
Billezo offers a comprehensive Free Tier and feature previews allowing businesses to thoroughly evaluate our app before committing to paid subscriptions.
7-Day Money-Back Guarantee
If you upgrade to any paid Subscription plan (Monthly, Yearly, or Lifetime) and determine that the service does not meet your business requirements, you may request a cancellation and full refund within 7 days of purchase.
Duplicate or Erroneous Transactions
In the event of an accidental duplicate charge or technical failure during checkout resulting in multiple debits, the extra amount will be refunded automatically or within 24 hours of notification.
Plan Cancellations
You may cancel your recurring subscription at any time via the billing settings or by emailing support. When cancelled after the 7-day refund window, your subscription will remain active until the end of the current paid billing cycle without further renewal charges.
5 Refund Processing Time & Method
| Payment Method | Refund Destination | Expected Timeframe |
|---|---|---|
| UPI (GPay / PhonePe / Paytm) | Original Linked Bank Account | 2 to 4 Business Days |
| Credit / Debit Cards (Visa / MC / Amex / RuPay) | Original Card Statement | 5 to 7 Business Days |
| Net Banking | Original Bank Account | 3 to 6 Business Days |
* All refunds are initiated through authorized PCI-DSS compliant payment gateways (such as Razorpay). Bank holidays and non-working weekends may occasionally extend processing timelines.
6 How to Request a Cancellation or Refund
To initiate a return, replacement, or subscription refund, simply follow these steps:
- Send an email to support@billezo.com with the subject line:
Refund Request — [Your Order ID / Mobile Number]. - Provide your registered mobile number, business name, and proof of purchase (invoice or payment receipt).
- For hardware issues, attach clear pictures or a short video demonstrating the defect or physical damage.
- Our support team will review and respond with a Return Merchandise Authorization (RMA) or refund confirmation within 24 business hours.
7 Contact Us & Grievance Redressal
For any inquiries, escalations, or questions regarding our Cancellation and Refund Policy, please contact our support desk:
Company Legal Entity
Billezo Technologies
Pune, Maharashtra, India - 411014
Direct Support
Email: support@billezo.com
Phone: +91-8483860091
Hours: Mon-Sat, 10:00 AM – 7:00 PM IST